Privacy Policy

Our Commitment to Your Privacy

At crn77, we take the privacy and security of your personal information seriously. This Privacy Policy explains in clear terms what data we collect from players on our Bangladesh online casino and sports betting platform, why we collect it, how we use it, and the rights you hold over your own information.

By accessing or using the crn77 platform — whether on mobile, desktop, or through any affiliated app — you confirm that you have read and understood this Privacy Policy. If you have questions or wish to exercise your data rights, you are encouraged to reach out to our support team at any time.

Information We Collect

We collect only the information necessary to provide you with a safe, compliant, and enjoyable experience on crn77. This falls into two broad categories: information you provide directly, and information we gather automatically as you use the platform.

Information You Provide Directly

• Full name, date of birth, and residential address (required for account verification and age confirmation — players must be 21 or older)
• Mobile phone number and email address used for account registration and communication
• Payment information including bKash wallet numbers, Nagad account details, Rocket mobile banking references, and bank account details where applicable
• Identity verification documents such as National ID Card (NID), passport, or driving licence when KYC is required

Information Collected Automatically

• Device information including operating system, browser type, IP address, and mobile device identifiers used to ensure platform compatibility and security
• Session and activity logs including pages visited, games played, bets placed, deposit and withdrawal timestamps, and in-platform navigation patterns
• Cookie and tracking data used to improve site performance, personalise your experience, and detect suspicious activity

How We Use Your Information

The personal data we collect is used strictly for legitimate operational, security, and compliance purposes. We do not use your data beyond the purposes listed below, and we never sell it to any third party.

• Creating and managing your crn77 account, including age verification to confirm players are 21 or older as required by our platform rules
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels
• Providing customer support, resolving disputes, and responding to account-related queries from Bangladesh-based players
• Preventing fraud, money laundering, and other financial crimes through transaction monitoring and identity validation
• Sending transactional notifications, security alerts, and important account updates via SMS or email — never unsolicited marketing without your consent
• Improving platform performance, game offerings, and the overall user experience for our Bangladesh audience based on aggregate usage analytics

Data Sharing and Disclosure

crn77 does not sell, rent, or trade your personal data. We may share limited, necessary data with trusted third parties only under the specific circumstances described below.

Service Providers and Technology Partners

We work with carefully vetted payment processors, game software providers, and hosting infrastructure partners to deliver the crn77 platform. These parties receive only the minimum data required to perform their contracted services and are bound by strict confidentiality obligations. They are not permitted to use your data for their own marketing or any purpose outside their service scope.

Legal and Regulatory Requirements

We may be required to disclose certain account or transaction information to competent authorities, law enforcement, or regulatory bodies when mandated by applicable law. In every such case, we disclose only what is strictly required and will, where legally permissible, notify the affected user in advance.

Payment Data and Local E-Wallet Providers

crn77 supports bKash, Nagad, Rocket, and Upay as primary deposit and withdrawal channels for Bangladeshi players. When you initiate a transaction using these services, your mobile wallet number and transaction reference are processed through secure, encrypted connections. We do not store full wallet PINs or OTP codes at any point.

For card-based transactions via Visa or Mastercard, crn77 employs PCI-DSS compliant processing pathways. Card numbers are tokenised and never stored in plain text on our servers. We encourage all players to use strong, unique passwords and to keep their banking credentials private at all times.

Cookies and Tracking Technologies

crn77 uses cookies and similar tracking technologies to maintain your login session, remember preferences, and analyse how players interact with the platform. Cookies are small text files stored on your device and do not contain executable code. We use three categories of cookies:

• Essential cookies — required for the platform to function correctly; these cannot be disabled without breaking core features such as login sessions and deposit flows
• Analytical cookies — used to collect aggregated, anonymous usage data that helps us understand player behaviour, identify technical issues, and improve the overall platform experience
• Preference cookies — used to store your language setting, display preferences, and any other personalisation choices you make while using crn77

You can manage or disable non-essential cookies through your browser or device settings. Please note that disabling essential cookies may impact your ability to access certain features of the crn77 platform, including the login and payment flows.

Data Retention

We retain your personal data only for as long as your account is active and for a reasonable period thereafter as required for legal, compliance, and audit purposes. Account data for registered players is typically retained for a period of five years following account closure, in accordance with standard anti-money laundering record-keeping practices.

If you request deletion of your account and personal data, we will action this request within 30 days, subject to any legal or regulatory obligations that require us to retain specific records. After deletion, your data is permanently and irreversibly removed from our live systems. Backup copies may persist for up to 90 days before being purged from archived storage.

Your Rights Over Your Personal Data

crn77 respects your right to control your own personal information. As a registered player on our platform, you hold the following rights regarding your data:

• Right of Access — you may request a copy of all personal data we hold about you at any time, free of charge
• Right of Rectification — if any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected promptly
• Right to Erasure — you may request permanent deletion of your personal data, subject to our legal retention obligations, by submitting a written request to our support team
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances, for example while a dispute is being resolved
• Right to Withdraw Consent — where we rely on your consent as the legal basis for processing your data (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact our support team by email at [email protected]. We will acknowledge your request within 48 hours and provide a full response within 30 days.

Security Measures

crn77 employs a multi-layered security architecture to protect player data and financial transactions. All data in transit is protected by SSL/TLS encryption. Stored data is encrypted at rest. Our servers are hosted in secure data centres with physical and network access controls, regular penetration testing, and 24/7 monitoring.

While we maintain robust technical safeguards, no online platform can guarantee absolute security. We encourage all crn77 players to use strong, unique passwords, enable any available two-factor authentication, and immediately report any suspicious account activity to our support team. Do not share your account credentials with anyone.

Third-Party Links

The crn77 platform may occasionally reference third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment partners. While we vet these partners carefully, crn77 is not responsible for the privacy practices of external services. We encourage you to review the privacy policies of any third-party service you interact with independently of the crn77 platform.

Children's Privacy and Age Restriction

crn77 is strictly an adult-only platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes mandatory age verification steps to prevent underage access. If we become aware that personal data from a person under 21 has been collected inadvertently, we will delete that data immediately and close the associated account.

Changes to This Privacy Policy

crn77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform message.

Your continued use of the crn77 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend checking this page periodically so you remain informed about how we protect your information. If you disagree with any changes, you have the right to close your account and request data deletion as described above.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crn77 handles your personal data, our support team is available to assist you. We are committed to addressing your privacy concerns promptly and transparently.

You can reach our support team by email at [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within 48 hours. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.